Welcome to our FAQs page

Q: HOW DO I GET A QUOTE?

A: It’s super easy. Call us at (770)906-6666, or fill out our estimate form here. Then a representative will call you to schedule an estimate for someone to visit your home at your convenience. This includes nights and weekends. At this point, we’ll measure, discover your need, show you some samples, and provide you with an estimate.

Q: IS THERE A CONTACT PHONE NUMBER I CAN CALL IF I HAVE QUESTIONS?

A: Absolutely!
(770)906-6666

Q: WHAT TYPES OF PAYMENT METHODS AND FINANCING DO YOU OFFER?

A: We accept various payment methods, including cash, check, major credit cards, and most forms of electronic currency, including Bitcoin. In addition, we also offer competitive financing options with approved credit.

Q: WILL THE REPLACEMENT WINDOWS BE INSTALLED FROM THE INSIDE OR OUTSIDE?

A: Our replacement windows are installed from both the inside and the outside. Therefore, every situation differs, and our expert installers will decide based on the most favorable outcome.

Q: HOW LONG WILL IT TAKE TO GET MY REPLACEMENT WINDOWS? HOW MUCH TIME SHOULD I ALLOW FOR THE INSTALLATION?

A: After the final measurements, your replacement windows usually arrive between 6-10 weeks due to covid-19. The average job will generally take a day, including cleanup and trim work.

Q: HOW CAN I PREPARE MY HOUSE FOR REPLACEMENT WINDOWS?

A: Please, clear the area where the window will be installed. This includes curtains, blinds, security sensors, and any wall decorations. Also, please ensure the site is easily accessible by moving any furniture.

Q: WHAT TYPE OF WARRANTY IS AVAILABLE FOR MY WINDOWS?

A: Please check out our warranties page to see the ones included with our windows.

Q: I NOTICED CONDENSATION ON THE EXTERIOR OF MY NEW WINDOWS. IS THIS NORMAL?

A: Yes. Our windows don’t let the warm air out. Thus, the outside pane will stay colder. It will dissipate when the weather changes. It’s entirely normal, and there is nothing wrong with your window.
If anything, it shows how well your window works to keep the good in and the bad out.

Q: HOW DO YOUR WINDOWS COMPARE IN PRICE TO NATIONAL BRANDS?

A: The windows we offer are reasonably priced and market competitive. Our windows are of the highest quality and a significant investment. Along with our lifetime warranty, there’s no comparison.

Q: HOW DOES PRICING COMPARE TO OTHER NAME-BRAND COMPETITORS?

A: No one can beat us regarding warranty, durability, and longevity. We are the best value for price and quality.

Q: HOW EASY ARE YOUR WINDOWS TO CLEAN?

A: Our windows are effortless to clean. Not only do the panes tilt in for convenient access, but our vinyl window frames can be cleaned with soap and water.

Q: WHAT IS BETTER, WOOD OR VINYL WINDOWS?

A: Sure, wood and vinyl windows may perform similarly when it comes to energy efficiency, but when you consider ease of installation, wood’s high maintenance requirements, and the availability of rich, textured, realistic woodgrain laminates for vinyl windows, vinyl becomes the outstanding choice for several reasons.
Vinyl windows are low maintenance and provide excellent insulating value, beauty, and appearance of wood without the hassle of maintaining it. Furthermore, vinyl offers strength, durability, and high-level resistance to rotting, corrosion, salt air, termites, and air pollutants.

Q: WHICH WINDOWS BLOCK OUT THE MOST EXTERIOR NOISE?

A: Our superior triple-pane windows are the best in the business. Triple-pane windows typically have U-factors about 20-30% better than a similar double-pane window. That’s a pretty substantial improvement.
They will also have better SHGC ratings as they tend to have two surfaces coated with a low-e coating. These coatings will leave you with a lower visible transmission rating, typically darker in a home with triple-pane windows.

Q: HOW DO I KNOW WHEN IT’S TIME TO REPLACE MY WINDOWS?

A: One of the first signs to look for is energy loss. If your utility bills are consistently becoming more expensive despite the weather and regular HVAC system maintenance, your windows likely need to be replaced.
Furthermore, drafts may signal that it’s time for a replacement. A new window replacement is recommended if you notice a chill in the air during the winter months or air generally making its way between the frames.
You’ll also need to consider the window’s age and the frames’ condition.

Q: CAN I INSTALL MY REPLACEMENT WINDOWS?

A: Yes, we can even deliver them to you! But attempting installation alone can downgrade the window’s performance and void the included warranty. We have a crew of experienced, certified installers that install Windows 365 days per year. In addition, our installation team knows how to install our windows to create an airtight seal to maximize energy efficiency.

Q: HOW DO I KNOW IF MY NEW WINDOWS ARE ENERGY EFFICIENT?

A: The best way to tell if your new windows are energy efficient is by checking for an Energy Star certification. This shows that the windows have up-to-date technology in terms of energy savings, including argon gas, krypton gas, low-e glazing, and dual or triple pane glass.

Q: HOW MUCH DOES VINYL SIDING COST?

A: Vinyl siding is the most affordable siding option on the market. The advantages of vinyl include its low total installed cost. In addition, it’s cheaper to maintain than all other materials because vinyl siding is installed faster and doesn’t require painting, sanding, or staining. Also, on average, homeowners who remodel with vinyl will recoup nearly 80% of the installation cost—thus increasing the home’s value.
Vinyl siding quotes may vary due to the current exterior that needs to be removed, underlying damage to the existing surface, the quality of the siding panels, and more.

Q: HOW DOES THE COST OF NEW SIDING COMPARE TO THE ADDED RESALE VALUE IT PROVIDES?

A: New siding can be one of the smartest investments in terms of adding resale value to your home. In a previous annual survey of project cost versus added value, Remodeling magazine said, “…the highest payback comes from projects that give an older home the same features that have become standard in new homes.”

Q: DOES VINYL SIDING REQUIRE ANY MAINTENANCE?

A: Vinyl siding requires little, if any, maintenance, never needs to be painted, and if damaged, can be easily replaced. Vinyl siding should be washed at least once a year to maintain a fresh appearance.

Q: CAN I PRESSURE-WASH VINYL SIDING?

A: While many homeowners choose to pressure wash their vinyl siding, it’s wise to contact the manufacturer before moving forward. If done incorrectly, pressure washing can damage vinyl siding, which may result in dents or even holes in the siding.
A safe and easy way to wash your vinyl siding is with a garden hose, a soft-bristle brush like you’d use to wash a car, and a diluted cleaning solution.

Q: IS VINYL SIDING DURABLE/WEATHER RESISTANT?

A: Vinyl siding is manufactured to last a very long time. Warranties for vinyl siding can range from 20-40 years, depending on the thickness, with many manufacturers now offering lifetime warranties that can be transferred to the next owner. In addition, vinyl siding is resistant to heat, cold, and moisture, and it’s certified to withstand winds up to 110 miles per hour.

Q: WHAT ACCESSORIES AND TRIM ARE AVAILABLE?

A: When you design the exterior of your home, you’ll want to consider more than just siding. You’ll need trim for windows, doors, and inside and outside corners. You also may want a new soffit and fascia to lend a pristine finish to rooflines, overhangs, and other hard-to-reach areas of your home.

Q: HOW DO I KNOW IF I NEED TO REPLACE MY SIDING?

A: If you need to replace your siding, you’ll find signs such as mold and mildew, separation of seams, caulking failure, swelling, cracking, warped panels, extreme color fading, and even moisture damage on the inside of your home.

Q: CAN VINYL SIDING BE INSTALLED DURING THE WINTER?

A: If the weather is reasonable, vinyl siding can be installed during the winter. The only drawback is when extreme weather occurs, which can cause delays in the project. Problems can also occur in shallow temperatures during installation. If you want your vinyl siding installed during the colder months, contact us for a consultation.

Q: CAN I INSTALL MY VINYL SIDING?

A: Yes, you can, but keep in mind that vinyl siding installation can significantly impact its performance. Using a DIY approach for vinyl siding installation is typically not a good idea. It’s easy to incorrectly measure or overlook important details of the installation process, which can lead to energy loss, moisture problems, and warranty voiding.

Front & Patio Doors

Q: WHAT TYPES OF ENTRY DOOR MATERIALS DO YOU OFFER?

A: Our entry door line includes steel and fiberglass entry doors. These two-door materials are the most popular due to their durability and aesthetics. Fiberglass doors are the best choice if you want the look of wood without the maintenance, and steel is the best for return on investment at roughly 90%.

Q: WHAT IS TEMPERED GLASS?

A: Tempered glass is a heat-treated safety glass, so when it breaks, it shatters into tiny pieces instead of large shards.

Q: DO UWD ENTRY DOORS MEET ENERGY STAR® QUALIFICATIONS?

A: Yes, when an approved Energy Star partner assembles our fiberglass and steel entry doors into entry units, the assembled unit is considered Energy Star compliant.

Q: WHAT MAKES YOUR ENTRY DOORS ENERGY EFFICIENT?

A: The entry doors from Universal Windows Direct are engineered with a polyurethane foam core for maximum energy efficiency.
Furthermore, the doors include weathertight features such as high-performance weatherstripping and an airtight threshold.

Sliding Glass Doors

Q: HOW SAFE ARE YOUR SLIDING GLASS DOORS?

A: Extremely safe. Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors use only 3 mm or 4 mm glass. We also use proprietary roller and locking systems to ensure that our doors won’t leave their tracks.

Q: HOW EASILY DO THEY SLIDE?

A: Easy enough for everyone — even a young child — to open and close them with one finger. Thanks to our exclusive roller system, you will enjoy easy and nearly silent operation for many years.

Q: CAN THEY ACCIDENTALLY COME OUT OF THEIR TRACKS?

A: No. Our exclusive locking system ensures that our doors will not leave their tracks, giving peace of mind for a durable and high-performing product.

Q: CAN YOUR DOORS BE LOCKED OPEN OR CLOSED?

A: Yes. We offer exclusive “Wheel Locks” so that our glass panels can become sliding or stationary at the touch of a lever.

Q: HOW THICK IS THE GLASS?

A: Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors only use 3- or 4-mm glass. Some even use plastic. We believe safety shouldn’t be an option.

Q: IS THE FRAMEWORK VINYL, ALUMINUM, OR WOOD?

A: Our frames are made from our proprietary formula vinyl and reinforced with aluminum, which is light yet super strong and durable. Our vinyl is also more environmentally friendly than wood.

Q: HOW SOUNDPROOF ARE THE PANELS?

A: Our door products are intended to offer privacy and not aimed to provide soundproofing, although they do conceal the sound quite a bit. All of our glass panels reduce sound, although none are entirely soundproof. If the sound reduction is a primary concern, choose a triple pane unit with 7mm laminated glass.