Looking for our most FAQs? You’ve come to the right place!
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
General FAQs
Q: HOW DO I GET A QUOTE?
A: It’s super easy. Call us at (770)906-6666 or fill out our estimate form here. Then, a representative will call you to schedule an estimate for someone to visit your home at your convenience, including nights and weekends. At this point, we’ll measure, discover your needs, show you some samples, and provide you with an estimate.
Q: IS THERE A CONTACT PHONE NUMBER I CAN CALL IF I HAVE QUESTIONS?
A: Absolutely!
(770)906-6666
Q: WHAT TYPES OF PAYMENT METHODS AND FINANCING DO YOU OFFER?
A: We accept various payment methods, including cash, checks, major credit cards, and most forms of electronic currency, including Bitcoin. We also offer competitive financing options with approved credit.
Replacment Window FAQS
Q: WILL THE REPLACEMENT WINDOWS BE INSTALLED FROM THE INSIDE OR OUTSIDE?
A: Our replacement windows are installed from both the inside and the outside. Therefore, every situation differs, and our expert installers will decide based on the most favorable outcome.
Q: HOW LONG WILL IT TAKE TO GET MY REPLACEMENT WINDOWS? HOW MUCH TIME SHOULD I ALLOW FOR THE INSTALLATION?
A: After the final measurements, your replacement windows usually arrive between 6-10 weeks due to COVID-19. The average job will generally take a day, including cleanup and trim work.
Q: HOW CAN I PREPARE MY HOUSE FOR REPLACEMENT WINDOWS?
A: Please clear the area where the window will be installed. This includes curtains, blinds, security sensors, and any wall decorations. Also, please move any furniture to ensure the site is easily accessible.
Q: WHAT TYPE OF WARRANTY IS AVAILABLE FOR MY WINDOWS?
A: Please check out our warranties page to see the ones included with our windows.
Q: I NOTICED CONDENSATION ON THE EXTERIOR OF MY NEW WINDOWS. IS THIS NORMAL?
A: Yes. Our windows don’t let the warm air out. Thus, the outside pane will stay colder. It will dissipate when the weather changes. It’s entirely normal, and there is nothing wrong with your window.
If anything, it shows how well your window works to keep the good in and the bad out.
Q: HOW DO YOUR WINDOWS COMPARE IN PRICE TO NATIONAL BRANDS?
A: The windows we offer are reasonably priced and market-competitive. Our windows are of the highest quality and a significant investment. Along with our lifetime warranty, there’s no comparison.
Q: HOW DOES PRICING COMPARE TO OTHER NAME-BRAND COMPETITORS?
A: Our warranty, durability, and longevity are unmatched. We are the best value for price and quality.
Q: HOW EASY ARE YOUR WINDOWS TO CLEAN?
A: Our windows are effortless to clean. Not only do the panes tilt in for convenient access, but our vinyl window frames can be cleaned with soap and water.
Q: WHAT IS BETTER, WOOD OR VINYL WINDOWS?
A: Sure, wood and vinyl windows may perform similarly when it comes to energy efficiency, but when you consider ease of installation, wood’s high maintenance requirements, and the availability of rich, textured, realistic woodgrain laminates for vinyl windows, vinyl becomes the outstanding choice for several reasons.
Vinyl windows are low-maintenance and provide excellent insulating value and the beauty and appearance of wood without the hassle of maintaining it. Furthermore, vinyl offers strength, durability, and high-level resistance to rotting, corrosion, salt air, termites, and air pollutants.
Q: WHICH WINDOWS BLOCK OUT THE MOST EXTERIOR NOISE?
A: Our superior triple-pane windows are the best in the business. Triple-pane windows typically have U-factors about 20-30% better than a similar double-pane window. That’s a pretty substantial improvement.
They will also have better SHGC ratings as they tend to have two surfaces coated with a low-e coating. These coatings will leave you with a lower visible transmission rating, typically darker in a home with triple-pane windows.
Q: HOW DO I KNOW WHEN IT’S TIME TO REPLACE MY WINDOWS?
A: One of the first signs to look for is energy loss. If your utility bills are consistently becoming more expensive despite the weather and regular HVAC system maintenance, your windows likely need to be replaced.
Furthermore, drafts may signal that it’s time for a replacement. A new window replacement is recommended if you notice a chill in the air during winter or air generally making its way between the frames.
You’ll also need to consider the window’s age and the frames’ condition.
Q: CAN I INSTALL MY REPLACEMENT WINDOWS?
A: Yes, we can even deliver them to you! However, attempting installation alone can downgrade the window’s performance and void the included warranty. We have a crew of experienced, certified installers who install Windows 365 days per year. In addition, our installation team knows how to install our windows to create an airtight seal to maximize energy efficiency.
Q: HOW DO I KNOW IF MY NEW WINDOWS ARE ENERGY EFFICIENT?
A: The best way to tell if your new windows are energy efficient is to check for an Energy Star certification. This shows that the windows have up-to-date technology in terms of energy savings, including argon gas, krypton gas, low-e glazing, and dual or triple-pane glass.
Entry Door FAQs
Front & Patio Doors
Q: WHAT TYPES OF ENTRY DOOR MATERIALS DO YOU OFFER?
A: Our entry door line includes steel and fiberglass entry doors. These two-door materials are the most popular due to their durability and aesthetics. Fiberglass doors are the best choice if you want the look of wood without maintenance, and steel is the best for return on investment at roughly 90%.
Q: WHAT IS TEMPERED GLASS?
A: Tempered glass is a heat-treated safety glass, so when it breaks, it shatters into tiny pieces instead of large shards.
Q: DO UWD ENTRY DOORS MEET ENERGY STAR® QUALIFICATIONS?
A: Yes, when an approved Energy Star partner assembles our fiberglass and steel entry doors into entry units, the assembled unit is considered Energy Star compliant.
Q: WHAT MAKES YOUR ENTRY DOORS ENERGY EFFICIENT?
A: The entry doors from Universal Windows Direct are engineered with a polyurethane foam core for maximum energy efficiency.
Furthermore, the doors include weathertight features such as high-performance weatherstripping and an airtight threshold.
Sliding Glass Doors
Q: HOW SAFE ARE YOUR SLIDING GLASS DOORS?
A: Extremely safe. Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors use only 3 mm or 4 mm glass. We also use proprietary roller and locking systems to ensure that our doors won’t leave their tracks.
Q: HOW EASILY DO THEY SLIDE?
A: Easy enough for everyone — even a young child — to open and close them with one finger. Thanks to our exclusive roller system, you will enjoy easy and nearly silent operation for many years.
Q: CAN THEY ACCIDENTALLY COME OUT OF THEIR TRACKS?
A: No. Our exclusive locking system ensures that our doors will not leave their tracks, giving peace of mind for a durable and high-performing product.
Q: CAN YOUR DOORS BE LOCKED OPEN OR CLOSED?
A: Yes. We offer exclusive “Wheel Locks” so that our glass panels can slide or remain stationary at the touch of a lever.
Q: HOW THICK IS THE GLASS?
A: Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors only use 3—or 4-mm glass, and some even use plastic. We believe safety shouldn’t be an option.
Q: IS THE FRAMEWORK VINYL, ALUMINUM, OR WOOD?
A: Our frames are made from our proprietary vinyl formula and reinforced with aluminum. Our vinyl is light yet super strong and durable, and it is also more environmentally friendly than wood.
Q: HOW SOUNDPROOF ARE THE PANELS?
A: Our door products are intended to offer privacy and not aimed to provide soundproofing, although they do conceal the sound quite a bit. All of our glass panels reduce sound, although none are entirely soundproof. If the sound reduction is a primary concern, choose a triple pane unit with 7mm laminated glass.
Our Story
About Our Company and Our People
Why Work With Us?
Universal Windows Direct is Atlanta’s best source for quality replacement windows, entry doors, vinyl siding, and gutter protection. The owner of UWD of Atlanta is in your back pocket for questions and requests, ranging from product education to installation. As a result, not a single product that doesn’t meet the owner’s quality standards is installed, and every homeowner receives personal one-on-one attention.
As one of the leading exterior remodeling companies in the country, Universal Windows Direct is 12 on Qualified Remodeler’s Top 500 and 6 on the Remodeling 550 list.
Your local UWD operation is tied to the Atlanta community. Universal Windows Direct focuses on improving homeowners’ lives by offering premium-quality exterior products at the best value on the market.
See What Our Customers Say
Posted on Google
Alan Thompson25 September 2026
Eugeniy and his team are awesome! Highly recommend!Posted on Google
Jennifer Arthur15 September 2026Do it! Give them a call and get an estimate, you’ll be shocked at the price and value. We’ve been putting off replacing our 20 year old windows thinking it would be 3x the price. The sales rep Charles was personable and thorough. Eugene, the owner came by the next day to double check measurements and quantities. They were true to their estimated installation time, and the crew was fast, clean, very good at their job- and got it all done in a single day.Posted on Google
clay douglas1 September 2026Excellent thorough workPosted on Google
Travis Robeson19 August 2026If you are looking for window or door services, look no further than Universal Windows and Doors! I recently used them and was blown away by their efficiency. They provided a fast quote, and the installation process was just as quick. What really stood out to me was their great communication—they kept me updated from start to finish, so I was never left guessing. I am thrilled with the results and truly cannot recommend them enough to anyone looking for hassle-free home upgrades.Posted on Google
Alwarrant16 August 2026We recently had nearly 50 windows, a kitchen door, a patio door, and an additional custom, elegant front entry door installed by Universal Windows Direct of Atlanta—and we could not be more impressed with the entire experience. From the very beginning, Charlie, our salesman, set the tone for what turned out to be an exceptional project. He was a no-nonsense, upfront, courteous representative who provided a thorough and accurate description of the products, installation process, warranty, and expectations. There was absolutely no high-pressure salesmanship. Everything Charlie told us during the sales process was 100% accurate, and that level of honesty and transparency gave us tremendous confidence in our decision. Our project manager, Eugene, was equally impressive. He was thorough, professional, attentive, and genuinely committed to making sure everything went smoothly. He consistently communicated with us and made every effort to ensure the installation schedule was convenient for our family. His oversight gave us complete confidence that our project was in capable hands. The three-member installation team was outstanding. They worked relentlessly for three full days in the unforgiving Georgia summer heat and humidity, and we never once saw them slack off. Their work ethic, professionalism, attention to detail, and commitment to quality were exceptional. They repeatedly emphasized that their goal was our complete satisfaction, and they backed that up with their actions. Even with such a large project, they maintained an exceptionally clean and orderly worksite throughout the entire installation. When they finished, it was remarkable how little evidence there was that such an extensive project had just taken place. We selected Universal Windows Direct of Atlanta after comparing them with three other competitive bidders. Ultimately, the other companies simply fell short when we compared the total package—including warranty protection, product quality, delivery expectations, and the state-of-the-art, energy-efficient features of the Universal Windows Direct products. Our decision has proven to be the right one. Since the installation, our home has taken on a completely revitalized elegance. The new windows and doors have dramatically enhanced its appearance, while the improvement in energy efficiency has been just as impressive. Our energy bill has dropped drastically, which is a benefit we appreciate every month. With a project of this size, there are countless opportunities for things to go wrong. Instead, Universal Windows Direct of Atlanta delivered exactly what they promised—and then exceeded our expectations. From Charlie’s straightforward and honest sales approach, to Eugene’s professional project management, to the incredible three-person installation team, every part of this experience was exceptional! We would enthusiastically recommend Universal Windows Direct of Atlanta to anyone considering new windows or doors. Five stars without hesitation—outstanding products, outstanding people, outstanding workmanship, and an outstanding overall experience!
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John Doe25 November 2025Verified
Eugene at Universal Windows Direct is excellent. Got all my 40 year old windows replaced in one day. Excellent customer service and follow up. Highly recommend, and Great price.Posted on Thumbtack
Faith Kerry8 November 2025I was not looking forward to having the windows on the front of my house replaced, knowing the amount of research that was looming to find a contractor with integrity, proper knowledge and reasonable pricing. Finding a contractor with one of these criteria is difficult -- all three, I thought, were impossible.I asked one contractor who came into my home what made the tint on the newer windows green -- he answered me, quite seriously, "the reflection of the green grass onto the windows!" Uh . . . "what if there's concrete in front of the windows," I asked. Crickets.After putting the project on the back burner for a few weeks, I did more research and came to Universal Windows Direct of Atlanta. No matter what review site I came to: the corporate site, Dale Cardwell (local Atlanta consumer advocate), or Yelp . . . I was left with the feeling that I would have to be an idiot to hire any other company for my project. Five star reviews across the board.Spoke to the company owner, Eugeniy. To say that he is thorough is a serious understatement.He sent Charlie to my home for a presentation. Charlie is probably the nicest, most thorough no-pressure salesperson I've ever met. He was intelligent about the product and the industry. He answered every question I asked satisfactorily.After I signed the contract, Eugeniy, himself, came out to measure my windows. As a company owner, Eugeniy is involved in every step of the process, assuring that no detail will be left unattended. He answers every phone call and text message immediately. There is no small customer. Everyone is treated as if their project is high priority.The day the windows were installed, Victor, Nivon and the other installer were professional in every way. They treated my home with respect, making sure there was no debris left anywhere -- inside or outside. Victor happily answered any question I had. No complaints! Beautiful job!Integrity, proper knowledge and extremely reasonable pricing -- thousands less than competitors! Prayers answered.Posted on Thumbtack
TERRY WHITE8 October 2025We used Universal Windows Direct of Atlanta for a new front door. I contacted Eugene after giving up on the previous building supply company I was trying to use, for terrible communication and follow-up. I saw all the positive reviews on Universal Windows and reached out to Eugene. He responded almost immediately and was exceptionally responsive throughout the entire process! From the time I contacted Eugene until the door was installed, took a total of two weeks (one week of which was consumed by the door be built to our specifications). The Universal Windows installation team was amazing - great job of removing our old door, getting the new one installed beautifully and completely cleaning up after themselves - all in the course of three hours! If you need a new door, don't want to pay exorbitant retail prices and want the job done quickly and professionally, I couldn't recommend Universal Windows Direct of Atlanta and Eugene any more highly!! Outstanding job from first contact to finish.Posted on Thumbtack
MaKaylah Hart2 October 2025It began with Charlie coming to the house to give a presentation of the windows. It ended with Charlie giving a presentation of the windows, doors and gutters. Charlie did an excellent job with his presentation. Afterwards, on the same day Eugeniy the owner came to the house to complete the transaction. They were both very professional and did exactly what they said they would do Eugeniys crew was timely and did an excellent job with installing the windows, gutters and doors. They also replaced the shutters. I highly recommend Universal Windows Direct of Atlanta for your home improvement. The windows and doors are efficient I will save money in the long run with your heating and cooling. Thank you so much Eugeniy and staff!!!! - Wes & SylestePosted on ThumbtackBarb Kepner29 September 2025Our house is 47 years old with original doors and windows that needed to be replaced. Our neighbor gave us an Universal Windows Direct business card and told us wed love their price, quality and service. We called Charlie who promptly took our call and set up an appointment that evening to give us an estimate.Charlie was very personable and knowledgeable and told us he would not replace windows that were stationary and still in decent shape. His demo of their window showed quality workmanship, easy cleaning and operating the window with one finger! The price was phenomenally lower than other quotes we had.We agreed to replace the worst windows and 1 door now and finish the rest in 3 to 6 months. Eugene came out the next day to measure and explain the process and 3 days later our new windows/door were installed. The installation team was on time, easy to work with, did beautiful workmanship, and cleaned everything!Eugene was great with communications of his arrival. He came out the next day to inspect the installation and gave valuable feedback on painting the caulking and certain areas of the door. He delivered superior customer service and went above and beyond to make sure we were happy with our windows and service.You dont get this kind of price, service and quality with many companies. Universal Windows deserves more than 5 stars! They are hands down the best!!
