Q: HOW DO I GET A QUOTE?

A: It’s super easy. Just give us a call at (770)906-6666, or fill out our estimate form, here. Then a representative will give you a call to schedule an estimate for someone to come out to your home at your convenience. This includes nights and weekends. At this point, we’ll measure, discover your need, show you some samples, and provide you with an estimate.

Q: IS THERE A CONTACT PHONE NUMBER I CAN CALL IF I HAVE QUESTIONS?

A: Absolutely!
(770)906-6666

Q: WHAT TYPES OF PAYMENT METHODS AND FINANCING DO YOU OFFER?

A: We accept a variety of payment methods including cash, check, major credit cards and most forms of electronic currency including bitcoin. In addition, we also offer competitive financing options with approved credit. 

Q: WILL THE REPLACEMENT WINDOWS BE INSTALLED FROM THE INSIDE OR OUTSIDE?

A: Our replacement windows are installed from both the inside and the outside. Every situation is different, and our expert installers will make a decision based on the most favorable outcome.

Q: HOW LONG WILL IT TAKE TO GET MY REPLACEMENT WINDOWS? HOW MUCH TIME SHOULD I ALLOW FOR THE INSTALLATION?

A: After the final measurements are taken, your replacement windows will usually arrive between 6-10 weeks due to covid-19. The average job will generally take a day, including cleanup and trim work.

Q: HOW CAN I PREPARE MY HOUSE FOR REPLACEMENT WINDOWS?

A: Please, clear the area where the window is to be installed. This includes curtains, blinds, security sensors, and any wall decorations. Also, please make sure the area is easily accessible by moving any furniture.

Q: WHAT TYPE OF WARRANTY IS AVAILABLE FOR MY WINDOWS?

A: Please check out our warranties page to see the warranties that are included with our windows.

Q: I NOTICED CONDENSATION ON THE EXTERIOR OF MY NEW WINDOWS. IS THIS NORMAL?

A: Yes. Our windows don’t let the warm air out. Thus, the outside pane will stay colder. It will dissipate when the weather changes. It’s entirely normal and there is nothing wrong with your window.
If anything, it shows how well your window is working to keep the good in and the bad out.

Q: HOW DO YOUR WINDOWS COMPARE IN PRICE TO NATIONAL BRANDS?

A: The windows we offer are reasonably priced and market competitive. Our windows are of the highest quality and a great investment. Along with our lifetime warranty, there’s no comparison.

Q: HOW DOES PRICING COMPARE TO OTHER NAME BRAND COMPETITORS?

A: No one can beat us in terms of warranty, durability, and longevity. We are the best value for price and quality.

Q: HOW EASY ARE YOUR WINDOWS TO CLEAN?

A: Our windows are incredibly easy to clean. Not only do the panes tilt in for convenient access, but our vinyl window frames can be cleaned with soap and water.

Q: WHAT IS BETTER, WOOD OR VINYL WINDOWS?

A: Sure, wood and vinyl windows may perform similarly when it comes to energy efficiency, but when you consider ease of installation, wood’s high maintenance requirements and the availability of rich, textured, realistic woodgrain laminates for vinyl windows, vinyl becomes the outstanding choice for several reasons.
Vinyl windows are low maintenance, provide excellent insulating value, beauty, and appearance of wood without the hassle of maintaining it. Furthermore, vinyl offers strength and durability, high-level resistance to rotting, corrosion, salt air, termites and air pollutants.

Q: WHICH WINDOWS BLOCK OUT THE MOST EXTERIOR NOISE?

A: Our superior triple pane windows are the best in the business. Triple pane windows will typically have U-factors that are about 20-30% better than a similar double pane window. That’s a pretty substantial improvement.
They will also have better SHGC ratings as they tend to have two surfaces coated with a low-e coating. These coatings will leave you with a lower visible transmission rating, meaning it will typically be darker in a home with triple pane windows.

Q: HOW DO I KNOW WHEN IT’S TIME TO REPLACE MY WINDOWS?

A: One of the first signs to look for is energy loss. If your utility bills are consistently becoming more expensive despite the weather and regular maintenance of your HVAC system, your windows likely need to be replaced.
Furthermore, drafts may signal that it’s time for replacement. If you notice a chill in the air during the winter months or air generally making its way between the frames, new window replacement is recommended.
You’ll also need to consider the age of the window and the condition of the frames.

Q: CAN I INSTALL MY OWN REPLACEMENT WINDOWS?

A: Yes, we can even deliver them to you! But attempting installation on your own can downgrade the performance of the window and void the included warranty. We have a crew of experienced, certified installers that install windows 365 days per year. Our installation team knows exactly how to install our windows to create an airtight seal to maximize energy efficiency.

Q: HOW DO I KNOW IF MY NEW WINDOWS ARE ENERGY EFFICIENT?

A: The best way to tell if your new windows are energy efficient is checking for an Energy Star certification. This shows that the windows have up-to-date technology in terms of energy savings, including argon gas, krypton gas, low-e glazing, and dual or triple pane glass.

Q: HOW MUCH DOES VINYL SIDING COST?

A: Vinyl siding is the most affordable siding option on the market. The advantages of vinyl include its low total installed cost. It’s lower than all other materials because vinyl siding is installed faster and doesn’t require painting, sanding, or staining. Also, on average, homeowners who remodel with vinyl will recoup nearly 80% on the cost of the installation—thus increasing the value of the home.
Vinyl siding quotes may vary due to the amount of current exterior that needs removed, underlying damage to current exterior, the quality of the siding panels, and more.

Q: HOW DOES THE COST OF NEW SIDING COMPARE TO THE ADDED RESALE VALUE IT PROVIDES?

A: In terms of adding resale value to your home, new siding can be one of the smartest investments you can make. In a previous annual survey of project cost versus added value, Remodeling magazine said that “…the highest payback comes from projects that give an older home the same features that have become standard in new homes.”

Q: DOES VINYL SIDING REQUIRE ANY MAINTENANCE?

A: Vinyl siding requires little if any maintenance, never needs to be painted, and if damaged can be easily replaced. To maintain a fresh appearance, vinyl siding should be washed at least once a year.

Q: CAN I PRESSURE WASH VINYL SIDING?

A: While many homeowners choose to pressure wash their vinyl siding, it’s smart to contact the manufacturer before moving forward. Pressure washing can damage vinyl siding if done incorrectly, which may result in dents or even holes in the siding.
A safe and easy way to wash your vinyl siding is with a garden hose, a soft-bristle brush like you’d use to wash a car, and a diluted cleaning solution.

Q: IS VINYL SIDING DURABLE/WEATHER RESISTANT?

A: Vinyl siding is manufactured to last a very long time. Warranties for vinyl siding can range from 20-40 years depending on the thickness, with many manufacturers now offering lifetime warranties that can be transferred to the next owner. Vinyl siding is resistant to heat, cold, and moisture, and it’s certified to withstand winds up to 110 miles per hour.

Q: WHAT ACCESSORIES AND TRIM ARE AVAILABLE?

A: When you design the exterior of your home, you’ll want to consider more than just siding. You’ll need trim for windows and doors, and at inside and outside corners. You also may want new soffit and fascia to lend a pristine finish to rooflines, overhangs, and other hard-to-reach areas of your home.

Q: HOW DO I KNOW IF I NEED TO REPLACE MY SIDING?

A: If you need to replace your siding, you’ll find signs such as mold and mildew, separation of seams, caulking failure, swelling, cracking, warped panels, extreme color fading, and even moisture damage on the inside of your home.

Q: CAN VINYL SIDING BE INSTALLED DURING THE WINTER?

A: If the weather is reasonable, vinyl siding can be installed during the winter. The only drawback is when extreme weather occurs which can cause delays in the project. Problems can also occur in very low temperatures during installation. If you want your vinyl siding installed during the colder months, contact us for a consultation.

Q: CAN I INSTALL MY OWN VINYL SIDING?

A: Yes, you can but do keep in mind that vinyl siding installation can greatly impact its performance. Using a DIY approach for vinyl siding installation is typically not a good idea. It’s easy to incorrectly measure or overlook important details of the installation process, which can lead to energy loss, moisture problems, and voiding the warranty.

Front & Patio Doors

Q: WHAT TYPES OF ENTRY DOOR MATERIALS DO YOU OFFER?

A: Our entry door line includes steel and fiberglass entry doors. These two door materials are the most popular options on the market due to durability and aesthetics. Fiberglass doors are the best choice if you want the look of wood without maintenance, and steel is the best for return on investment at roughly 90%.

Q: WHAT IS TEMPERED GLASS?

A: Tempered glass is a heat-treated safety glass so when it breaks, it shatters into very small pieces as opposed to large shards.

Q: DO UWD ENTRY DOORS MEET ENERGY STAR® QUALIFICATIONS?

A: Yes, when our fiberglass and steel entry doors are assembled into entry units by an approved Energy Star partner, the assembled unit is considered Energy Star compliant.

Q: WHAT MAKES YOUR ENTRY DOORS ENERGY EFFICIENT?

A: The entry doors from Universal Windows Direct are engineered with a polyurethane foam core for maximum energy efficiency.
Furthermore, the doors include weathertight features such as high-performance weatherstripping and an airtight threshold.

Sliding Glass Doors

Q: HOW SAFE ARE YOUR SLIDING GLASS DOORS?

A: Extremely safe. Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors use only 3 mm or 4 mm glass. We also use proprietary roller and locking systems to assure that our doors won’t leave their tracks.

Q: HOW EASILY DO THEY SLIDE?

A: Easy enough for everyone — even a young child — to open and close them with one finger. Thanks to our exclusive roller system, you will enjoy easy and nearly silent operation for many, many years.

Q: CAN THEY ACCIDENTALLY COME OUT OF THEIR TRACKS?

A: No. Our exclusive locking system assures that our doors will not leave their tracks, which gives peace of mind for a durable and high-performing product.

Q: CAN YOUR DOORS BE LOCKED OPEN OR CLOSED?

A: Yes. We offer exclusive “Wheel Locks” so that our glass panels can become sliding or stationary at the touch of a lever.

Q: HOW THICK IS THE GLASS?

A: Our glass is either 5 mm tempered or 7 mm laminated safety glass. Most of our competitors only use 3- or 4-mm glass. Some even use plastic. We believe safety shouldn’t be an option.

Q: IS THE FRAMEWORK VINYL, ALUMINUM, OR WOOD?

A: Our frames are made from our own proprietary formula vinyl and reinforced with aluminum, which is light yet super strong and durable. Our vinyl is also more environmentally friendly than wood.

Q: HOW SOUNDPROOF ARE THE PANELS?

A: Our door products are intended to offer privacy and not aimed to provide soundproofing, although they do conceal the sound quite a bit. All of our glass panels reduce sound, although none are completely soundproof. If sound reduction is a primary concern, choose a triple pane unit with 7mm laminated glass.

Why Work With Us?

Universal Windows Direct is Atlanta’s best source for quality replacement windows, entry doors, vinyl siding, and gutter protection. The owner of UWD of Atlanta is in your back pocket for questions and requests, ranging from product education to installation. Not a single product is installed that doesn’t meet the owner’s quality standards, and every homeowner receives personal one-on-one attention.

As one of the leading exterior remodeling companies in the country, Universal Windows Direct is 12 on Qualified Remodeler’s Top 500 and 6 on the Remodeling 550 list.

Your local UWD operation is the tie to the Atlanta community. Universal Windows Direct focuses on improving the lives of homeowners by offering premium quality exterior products at the best value on the market.

Universal Windows Direct of Atlanta is a Screened & Approved Pro
HomeAdvisor Elite Service Pro - Universal Windows Direct of Atlanta
Top Rated Business by HomeAdvisor
UWD of Atlanta Crew

What Our Clients Say

Based on 165 reviews.
denise haeseler
denise haeseler
2022-09-18
Great experience. The price was good compared to other quotes, they met time commitments, did quality work with quality window products, and the installation crew was professional and clean. We highly recommend!
Dr. Michael J. Duckett
Dr. Michael J. Duckett
2022-09-15
If you're looking for windows, this is the company you want to work with from the start. Great prices, efficient, and professional qualities makes this the best company for windows.
Jo Anne Ragsdale
Jo Anne Ragsdale
2022-09-13
They were fantastic! Very professional in every area. I plan on using them again when I replace my front door with side windows. I highly recommend them!
Judy Plummer
Judy Plummer
2022-08-22
Raphael and his two co workers did an excellent job with the replacement of old windows with new vinyl windows. They showed up on time, started right away. They were very thorough with their work and coordination of assignments throughout the install. They were very polite and took pride in their work. They cleaned up after the job as well. Great experience. I would recommend this crew to anyone. Beautiful work. Excellent representatives of this company.
Alison Mason
Alison Mason
2022-08-21
I was really happy with my new windows. The compliments that i have received from neighbors and from passersby proves I made the right decision in replacing my windows and more importantly, I chose the right company to do the job!! Thank you Universal Windows!!!
Jermaine Ragsdale
Jermaine Ragsdale
2022-08-19
Great windows with excellent installation and service! My windows look fantastic and street noise has been greatly reduced :)
Vicki Duke
Vicki Duke
2022-07-29
We are so happy with the outcome of our new window as well as the new gutters. We used black gutters with white down spouts. We have a two story home in which this combination had not been done before. The results were awesome!!! Our salesman, Eugene Popa was phenomenal and always available. The workmanship was pristine and hard working.
Don Boose
Don Boose
2022-07-28
We spoke with Charlie and was excellent! We appreciated his excellent customer service!
Stacey Aderibigbe
Stacey Aderibigbe
2022-07-14
I found out about Universal Windows from a neighbor who recently utilized them. All I have had thus far is an estimate and a measurement confirmation visit, but the customer service by both Charlie for sales, and Eugene as the owner has been nothing short of amazing. It is clear that Eugene is invested in the happiness of his customers, and not just trying to sell something. I look forward to our future install, and will report back again!
Miranda Thomas Scurlock
Miranda Thomas Scurlock
2022-07-11
Eugene and Charlie were great to work with!! They were both super responsive and provided an great experience. The windows and door came out looking amazing! Their install crew were very nice, quick, and tidy! I would highly recommend to anyone!!!

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