I typically don’t share a lot of reviews but I feel like Eugene has earned it. We have had Eugene out to our house for multiple visits due to our indecision. He was patient and always willing to come at the drop of a hat. We thought we had finally made a decision only to change our minds again. The way Eugene handled the situation is what drove me to write this review. He was understanding and ultimately said we needed to do what was right for us. An honest and trustworthy professional that truly wants what is in the best interest of his customers.
Eugenly Popov responded to my on line appointment request within a few hours AND set up my appointment that same afternoon. I had my windows replaced 15 or so years ago and 3 had lost their seal. Eugenly looked them over and said that my frames are in good shape and I need to only have the glass replaced. He suggested a company that does that and I will be contacting them to see about having the work done. This is an honest company AND, most importantly, an honest and honorable man! If I need to have windows replaced in the future, I will be calling Eugenly Popov with Universal Windows Direct of Atlanta! Hands down, the way to go!
Eugene was prompt and professional in all of his dealings with me on this project. I have no hesitation in referring him to another client. Eugene was referred to me by my daughter who also had excellent service.
Eugeniy was very professional to work with and extremely responsive to all communication through the window replacement process. He provided the best pricing and was up-front about the back-order situation the suppliers nationwide are suffering. Once the replacement window arrived, installation was fast, precise, and very professional… the installers even made friends with our dog! Clean-up and haul-away was excellent! Have saved his info for future use as needed!
No pressure sales. Eugene is very knowledgeable and a great communicator, keeping us updated on when to expect delivery and installation. The installation team was professional and got the job done in the time Eugene predicted. I highly recommend Universal!
While researching windows and installers in Atlanta, I stumbled upon Universal Windows Direct. How could every single review be positive? Either Eugeniy had written every review himself, or his company really is as good as people say. Well, after experiencing his service myself, I can safely say that the reviews are all accurate. I am a believer. Eugeniy is great. He is smart, knowledgeable, and a pleasure to deal with. The windows that he offers are great. The installation team is great. The finished product is great. I can honestly recommend him without reservation. If you are looking for new windows, do yourself a favor and call Euginiy. Then you can write another positive review just like this one.
Eugeniy originally came to my home for window replacement. He is professional and helpful. He goes out of his way to understand what you are looking for, and ways to accommodate the request.
Once he found out that we would not be able to do windows because of other more pressing issues with our home, he went above and beyond to find us help, including gutter replacement.
His team was professional, polite, punctual, and hard working. They were able to fix my issues with the gutters and in a very reasonable timeframe.
I absolutely will use Universal Windows in the future!
Eugene & his team are smart, helpful, kind & professional. They show genuine interest in helping you make the best decision for what you need. I learned so much from the entire process; from the sales visit through installation. The windows look great. Wish I would have done this sooner.
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