Warranties

Update: had a need for my home and used Eugene. Happy with his company’s work. Attentive and available for any questions and issues. Will use again for another job for sure Eugene provided all information up front. He answered all our questions and made the process easier. We really appreciated talking to him. In the end, we chose another company only because they were able to get the windows manufactured sooner. Eugene was honest about manufacturing lead time and normally this would not be an issue, but we have a bad leak. We are also paying more. If we have another project, I will definitely ask Eugene to do it and will definitely recommend him to friends and family.

Eugene and his crew came highly recommended from a neighbor of mine. The professionalism and cleanliness of the crew was five star. The final product was incredibly clean and noticeably different from the single pane windows that were replaced with new double pane windows. I would highly recommend this company for a window install and plan on contacting them to replace my first floor windows next year.

Had to replace all the windows in my home. Universal had good rates, and gave cheaper options within HOA requirements. From signing agreement to windows install was less than a month. Took 6 hrs to get everything installed and cleaned up. Been almost a month since install and no issues. Love my new windows! Cannot be happier. When time to replace doors I will be calling Universal.

Overall fantastic experience from start to finish. The vinyl double hung windows installed for my home were appropriate for the climate region and are AMAA certified. I have a brick home and the custom sizing was spot on with fitment. The installation was professional and clean( no mess left behind). Charlie, Eugene, and the entire Universal Windows Direct team were there to provide a quality service. Do not hesitate to give them a call for you next window and door project!

Eugeniy and his team were great. Easy to get a quote, communicated constantly, and job done for the exact quoted price.

Great window and door replacement company to work with! We had 30 windows and two doors and this company's crew met or exceeded our every expectation. Great communication from the owner, certainly a customer oriented company which in today's market is great to find. We would certainly recommend these professional people for all your window and door replacement needs.

You won't be disappointed doing business with Eugene Popov! His integrity, professionalism, and expertise will leave you completely satisfied with your purchase. Last year he replaced the windows in our sunroom and they turned out beautiful and this year decided to get all other windows in our home replaced and from previous experience using Eugene no other companies were considered. Project completed again with total saisfaction!

Outstanding service! Provided us with a very reasonable quote, measured everything out perfectly, and the installation happened on-time. Highly recommend!

Great Value!