Universal Windows is a great company to work with. My house looks spectacular with the new windows. The house is 45 years old and really needed the update. Eugene was great to work with. He personally kept on top of the whole process. The 17 windows were replaced in one day and the workers were very professional. The did a great job and cleaned up afterwards and made certain all the windows were cleaned. I highly recommend Universal Windows and will use them again I have a need in the future.
Quote Process: I bid out my 21 window project to 3 companies and hands down, Eugeniy was the most responsive, punctual, and easy to deal with. He didn't try to sit in my house for hours trying to pitch why we needed to go with him and how we needed to sign at that moment to receive an "amazing deal" which no one else can get! Eugeniy listened to what we needed and then explained what window options he had with specs, how long it would take to manufacture and install, and what the cost would be. He answered our all of our questions without hesitation, measured our windows, and gave us our quote in a matter of 30 mins.
Install: We hired Eugeniy and in 6 weeks, we got a call to schedule a time to install our windows. The install team were here and installed all of the windows, with the beautiful white aluminum capping in a day. They were professional, explained what they were doing, and answered any questions during install. There was a little issue with the leveling of the window but the team came back to resolve the issue since it was getting late.
Windows: These were by far not the top of the line nor were they the cheapest. We added the Prairie style grids where 4 sashes were a bit off. Eugeniy was super responsive and made sure to have those replaced right away. We love the windows, they've already reduced our energy bill by 20-30% since May and the best part of it is that the service was exceptional!!
I recommend Universal Windows of Atlanta wholeheartedly mainly because of Eugeniy! He will make sure that you get the best service for the best price with quality windows!
I typically don’t share a lot of reviews but I feel like Eugene has earned it. We have had Eugene out to our house for multiple visits due to our indecision. He was patient and always willing to come at the drop of a hat. We thought we had finally made a decision only to change our minds again. The way Eugene handled the situation is what drove me to write this review. He was understanding and ultimately said we needed to do what was right for us. An honest and trustworthy professional that truly wants what is in the best interest of his customers.
Eugenly Popov responded to my on line appointment request within a few hours AND set up my appointment that same afternoon. I had my windows replaced 15 or so years ago and 3 had lost their seal. Eugenly looked them over and said that my frames are in good shape and I need to only have the glass replaced. He suggested a company that does that and I will be contacting them to see about having the work done. This is an honest company AND, most importantly, an honest and honorable man! If I need to have windows replaced in the future, I will be calling Eugenly Popov with Universal Windows Direct of Atlanta! Hands down, the way to go!
Eugene was prompt and professional in all of his dealings with me on this project. I have no hesitation in referring him to another client. Eugene was referred to me by my daughter who also had excellent service.
Eugeniy was very professional to work with and extremely responsive to all communication through the window replacement process. He provided the best pricing and was up-front about the back-order situation the suppliers nationwide are suffering. Once the replacement window arrived, installation was fast, precise, and very professional… the installers even made friends with our dog! Clean-up and haul-away was excellent! Have saved his info for future use as needed!
No pressure sales. Eugene is very knowledgeable and a great communicator, keeping us updated on when to expect delivery and installation. The installation team was professional and got the job done in the time Eugene predicted. I highly recommend Universal!
While researching windows and installers in Atlanta, I stumbled upon Universal Windows Direct. How could every single review be positive? Either Eugeniy had written every review himself, or his company really is as good as people say. Well, after experiencing his service myself, I can safely say that the reviews are all accurate. I am a believer. Eugeniy is great. He is smart, knowledgeable, and a pleasure to deal with. The windows that he offers are great. The installation team is great. The finished product is great. I can honestly recommend him without reservation. If you are looking for new windows, do yourself a favor and call Euginiy. Then you can write another positive review just like this one.